Conversational AI: A Global Perspective With CX Automation Leader, Liam Delap

The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale. Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.

Summary article on quanton.co.nz

Full video recording of podcast conversation

Russell Berg on LinkedIn

Liam Delap on LinkedIn and Twitter.

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Quanton 2019